270 Communication Way
Frequently Asked Questions (F.A.Q.)
Most of our customers have had the same questions you might have about self storage.
Here are a list of some of the most common questions we've answered for customers all over Cape Cod:
- Do your self storage locations provide outside storage?
- Do your self storage locations offer any discounts or run specials?
- What type of security do your self storage locations provide?
- Why do I need insurance?
- What items cannot be stored?
- What are your methods of payment?
- What are the hours of operation/access?
- Do your self storage locations offer after hours access?
- Do your self storage locations supply locks?
- Do your self storage locations offer climate controlled storage units?
- Can I store a vehicle? If so, what is required?
- Do I have to rent for a certain number of months?
- Do your self storage locations sell packing materials?
- Does it matter what type of boxes are used for storage?
- Do your self storage locations accept deliveries?
Q. Do your self storage locations provide outside storage?
A. Most of our self storage locations offer outside storage where you can store boats, RVs, trailers and cars.
Q. Do your self storage locations offer any discounts or run specials?
A. Our pricing is very competitive and typically, specials are not necessary. Based on availability, we do offer Military and Prepaid Rent Discounts.
Q. What type of security do your self storage locations provide?
A. We have Resident Managers living on-site. Gate access is limited to current tenants only. Amenities vary by location.
Q. Why do I need insurance?
A. While your items are in storage they are not covered by the storage location for loss or damage. We strongly recommend that all customers take advantage of the insurance offered at the location. Do not assume any existing policy will automatically cover your items in storage. Check with your insurance agent regarding your homeowners or renters policy coverages.
Q. What items cannot be stored?
A. You cannot store any hazardous, toxic, or illegal items. Also, no food or perishable items can be stored in our spaces. If in doubt of what can be stored in our spaces, please ask the property manager. Examples of items that cannot be stored are: Ammunitions, gasoline, paint thinner, propane, food, produce, plants, fireworks, etc.
Q. What are your methods of payment?
A. Major credit cards accepted are: MasterCard, VISA, Discover and American Express. We also accept cash and checks. Also, automatic payment draft can be set up.
Q. What are the hours of operation/access?
A. The hours of operation vary by location.
Q. Do your self storage locations offer after hours access?
A. Depending on the location, with prior arrangements. There may be an additional, monthly charge.
Q. Do your self storage locations supply locks?
A. Yes, we sell them on-site or you may bring your own lock. We recommend "disc locks or cylinder locks" for added protection.
Q. Do your self storage locations offer climate controlled storage units?
A. Some of our locations offer air conditioned, climate controlled spaces.
Q. Can I store a vehicle? If so, what is required?
A. Yes, but the vehicle must be drivable and we need a copy of the registration or title on file.
Q. Do I have to rent for a certain number of months?
A. No, your lease is on a month-to-month basis, with a minimum of one month.
Q. Do your self storage locations sell packing materials?
A. Yes, Most of our self storage locations have packing and moving supplies.
Q. Does it matter what type of boxes are used for storage?
A. Use high quality moving boxes (sold at most locations) designed for your move as opposed to recycled grocery cartons.
Q. Do your self storage locations accept deliveries?
A. Yes, we are glad to accept deliveries as long as we have your authorization on file.